Remember a while back when I told you about the heating and cooling guy who came to my house? He brought his girlfriend along and told me my system was fine and dandy. The whole scenario just kept nagging at me. I was convinced that there was indeed a problem with my heater. My hair dryer put out more heat than the furnace was. Well Saturday I finally sucked it up and called them back. I told the receptionist that I could be crazy but I really think the guy missed something. I explained that someone had misdiagnosed a problem with my air conditioner in April and that I would appreciate someone double checking this time. She was very nice and said she'd send someone out on Monday. I told her I wanted someone new this time. She agreed.
The new fella showed up and confirmed my suspicions! 2 of the heating elements had burned out. I knew I was right! They didn't charge for the visit, just the parts this time. I was fine with that. This whole thing has got me thinking. Why was I so afraid to call back and request them to check it out again? I actually thought about calling another company for a second opinion! Is it because I didn't want the first guy to get into trouble? Is it because they are supposed to know what they are doing and I'm just a housewife? What do you think? Do any of you have the same problem?
Rest assured that I am done with this company. It is too hit and miss with competent repairmen. I can't hire them if I don't have confidence in whoever they send.
9 comments:
I'm first and foremost a complainer, and as a complainer, I've never had a problem call companies and speaking to superiors about the work the people they've hired have done. Likewise I don't have an issue with demanding they send someone else out or going to another company for whatever it is that needs done. The problem with some things here, though (and I'm sure you've encountered this problem) is that it's a smaller town so there are some companies (like the people who we bought our office copier from) that are the only game in town and we're stuck dealing with them.
I think it has a lot to do with society continually telling and re-enforces to women that we aren't suppose to be assertative.
Firstly good riddance to that bunch of cowboys - I'm surprised they didn't turn up wearing stetsons and spurs!
Secondly you're not 'just' a housewife - never do yourself down. You do a vitally important job and I know I couldn't do it.
Thirdly you are not alone. I have real problems complaining because basically I am scared that they know more than me and they're going to make me look stupid for not knowing something. Unless it's something I really know my ground on, I hate complaining. I hate getting people into trouble as I never know their personal situation, so you're certainly not alone.
Sorry I forgot myself with UK slang (from urbandictionary.com)
Cowboy - UK slang
A tradesperson, normally a builder, plumber, roofer etc who performs shoddy work at an inflated price.
"I paid some cowboy to fix the leak, he charged me 300 quid and I've still got 6 inches of water in my kitchen."
I know exactly what you mean...I probably would have waited a while to call too. I suddenly turn "chicken" sometimes when I need to complain about something. I don't know why!
Some days I have this problem...not wanting to potentially piss people off...
Some days I don't care at all about pissing 'em off.
Glad you finally have heat.
First of all,,,,you are NOT just a housewife. You wear many hats and one of them is manager of your home. If you pay someone to do work on your furnace, then you should expect a completed job, with a working furnace at the end of the job. IF you are not satisfied with the work, always call back. You paid good money for a completed job. You do not have to be nasty or mean when you call in, just state your concerns and ask for them to come out and complete the job.
I definately would find a new air/heat company to call next time. Glad you got it fixed.
The wife and I got ripped off by the house builders teh first year me moved into her about the AC.
My wife complained, I sat back and did nothing. ;)
Steve~
They rip guys off too.
I call if I'm not happy and I switch companies if I don't think they are competent..
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